Wednesday, September 12, 2007

line and sinker

The guy at DirecTV said that my call was approximately the tenth he had received today asking about the same problem. My HD channels (72 through 79) were not working. The on screen message said "channel not purchased," which I knew to be incorrect. How did I know? I watch a little bit of "Arrested Development" or "Nothing But Trailers" on HDNet almost every day. Plus we pay the bill every month. The problem was easily resolved as the guy on the phone pushed a few buttons from his cubicle in Oklahoma. He speculated that it may have had something to do with some new settings because of all the new HD channels about to make their satellite debut. My new pal told me that most of them will turn up on the same channel numbers where they are now.

Before hanging up, I mentioned that I still did not have an HD DVR. I wanted to get one last December, but they were on back order. Ever since then, they have told me the only way to get the DVR would be to pay an additional $300 for it. I had refused because I know somebody who got a DirecTV HD DVR box for no extra charge when he signed up for the service. That's when the guy on the phone set the hook. They had a special offer. I could get one of the HD DVRs for no charge if I signed up for NFL Sunday Ticket. That's like telling me that the ice cream is free when you buy a piece of cake. I love ice cream and cake. I asked him to hang on while I used the cell phone to call my wife for a brief discussion about finances. Meanwhile, the DirecTV guy put me on hold while he checked with his supervisor to make sure the deal was still available. I laughed and said that I was also checking with my supervisor. Both our bosses said yes. They're supposed to deliver the DVR on September 24, just in time to solve the problem of the four Monday shows I want to watch at the same time.

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